About Openpay Returns
In accordance with the French Connection Returns Policy, French Connection Online purchases paid with Openpay can only be returned to the French Connection Online Returns Warehouse for a refund to your Openpay account.
It is not possible to exchange Openpay purchases at our Online Returns Warehouse.
It is also not possible to return or exchange Openpay purchases in-store at this time.
Return Options and How to Return
Return by Post
- You can return your purchase by following the instructions and completing the Return by Post Form (PDF). Please note: If the Return by Post Form is incomplete or not included with your return, the return may be returned to sender.
- You can also conveniently purchase (capped at $8.95) and print an Australia Post Returns Label at: https://return.auspost.com.au/FRENCH_CONNECTION
- Our Online Returns Warehouse will process your return within two (2) business days of receipt.
- When your return is processed and accepted by Openpay, Openpay will send you an email with your updated payment schedule.
If you have any questions about your Openpay account or payment schedule, please contact Openpay directly via the Openpay Website