About zipPay Returns
In accordance with the French Connection Returns Policy, French Connection Online purchases paid with zipPay can only be returned to the French Connection Online Returns Warehouse for a refund to your zipPay account.
It is not possible to exchange zipPay purchases at our Online Returns Warehouse.
It is also not possible to return or exchange zipPay purchases in-store at this time.
Return Options and How to Return
Return by Post
- You can return your purchase by following the instructions and completing the Return by Post Form (PDF). Please note: If the Return by Post Form is incomplete or not included with your return, the return may be returned to sender.
- You can also conveniently purchase (capped at $9.95) and print an Australia Post Returns Label at: https://returns.auspost.com.au/french-connection
- Our Online Returns Warehouse will process your return within two (2) business days of receipt.
- When your return is processed and accepted by zipPay, zipPay will send you an email with your updated payment schedule.
If you have any questions about your Zip account or payment schedule, please contact zipPay directly via the Zip Website.