Would you like to return an item(s) purchased from our online store? Please check the following to see what options you are eligible for depending on your payment method:
Live in Queensland?
Having checked your return options you may find that you are eligible to return the item(s) to a concept or outlet store. We are aware that since the closures of our Queensland concept and outlet stores, this option is no longer available. Therefore Queensland customers are limited to postal returns.
If you are located in Queensland and you will not be visiting any French Connection concept or outlet stores across Australia in the future, you can print a prepaid Australia Post Returns Label Using the following link:
- Please return your French Connection Online purchase for inspection and complete the Return by Post Form (PDF).
Please note that any order paid for with Afterpay can only be returned by post. Therefore Aftrepay orders are not eligible for prepaid returns. Please see the following link for help with your Afterpay return: Return an Online Afterpay Purchase