In accordance with the New Zealand Delivery terms, the Delivery Cost for International Online orders does not include any applicable import taxes and customs duties.
You, or the recipient, are responsible for the payment of any applicable import taxes and customs duties for your order.
If you have rejected the delivery or refused to accept the delivery because of the applicable import tax or customs duties, the parcel will be destroyed by our delivery partner (DHL) and not returned to French Connection. No refund is payable in this situation.
Please also note customs inspections may result in Delivery Estimate delays.