Understanding our Returns Policy
- changed your mind; or
- purchased an incorrect size and the product doesn't fit.
You can return your purchase under the French Connection Returns Policy if:
- Time: You return the product within 14 days of in-store purchase;
- Product: You return the product in its original condition, unworn and with the tags attached (and the product is not an Excluded Product);
- Proof: You supply the store receipt/tax invoice as proof of purchase; and
- Return Option: You select an available Return Option for your purchase.
Do I have a Full Price, Sale or Outlet Product?
- Full Price products are identified by the "white sticker" on their price tag. Full Price products include Full Price products purchased during promotional events (such as a time-limited storewide discount event).
- Sale and Outlet products are identified by the "red sticker" on their price tag.
Return Options and How to Return
Option 1 - Return to a Concept Store for an Instant Product Exchange
This Return Option is available for all Full Price products and Sale and Outlet products purchased from a Concept Store.
You can return to a Concept Store and obtain an Instant Product Exchange for a product of the same purchase price or pay the difference to exchange for a higher price product. It is not possible to exchange for a Store Credit Voucher or Returns Card.
Option 2 - Return to a Concept Store for a Refund or Returns Card
This Return Option is only available for Full Price products purchased from a Concept Store.
You can return to a Concept Store and obtain a refund to the same payment method used for purchase. Your photo identification and the cardholder or account name associated with the payment used must match. Alternatively, a Returns/Gift Card will be issued for the refund amount.
Where is my nearest Concept Store?
You can find your nearest Concept Store at: French Connection Store Locator.
There are no concept stores near me, can I return by post?
If you are further than 100km from a concept store, we understand that the above return options are not possible. In this case, we would be happy for you to return the item via Post for a refund. Please note on the returns form that you are not located near a concept store (not within 100km of a store) so that the returns department are aware of your reason to return. If you do not qualify for returns by post refund, your order may be posted back to you.
Return by Post:
- Please return your French Connection Online purchase for inspection by following the instructions and completing the Return by Post Form (PDF). Please clearly state the reason for return on the Return by Post Form.
- You can also conveniently print a prepaid Australia Post Returns Label at: https://returns.auspost.com.au/french-connection-prepaid (You will need to enter FCAU00000000 as the order number)
- Please include your original store receipt